Merrikin customer care
How can we help?
Most answers are right here, straight away: pick a topic below. Still need us? The form further down comes straight to us.
- Ships within 1–2 business days, closure days excepted
- Free tracked shipping on every order
- Secure checkout by Shopify
Instant answers
Find your answer
Tap a topic and the answer opens right here.
- Where is my order?Delivery dates, tracking
- Change or cancelAddress, items, cancelling
- Damaged or wrongWe make it right
- Returns & refundsWhat our policy says
- Payment & chargesCard, PayPal, statement
- Something elseQuestions before you buy
Where is my order?
Every order ships within 1–2 business days, closure days excepted. Delivery then takes ≈ 10–12 business days. Pick your order date to see your own dates.
- Order placedThe day you order
- Ships ≈1–2 business days laterThe tracking email is sent when it ships.
- At your door ≈10–12 business days after that
- Halloween: order by Thu, Oct 8
- Christmas: order by Wed, Dec 2
Estimates from our shipping policy: business days are Monday to Friday, New York time. Not a guarantee; carriers can run late around holidays.
An example: yours shows your own order number and tracking link. It is sent when your order ships. Can’t find it? Search your inbox for “Order #”, and check spam and promotions.
Sign in with the email you used at checkout.
When to write to us
Once the “at your door” date above has passed. Before that, your parcel is still inside our normal delivery time, and tracking often pauses for a few days while it changes carrier between countries.
Orders sent abroad may be charged import duties or taxes by your country’s customs. We don’t set them; they are paid by the customer.
Change or cancel an order
We can change or cancel an order only until it ships. Every order ships within 1–2 business days, closure days excepted, so please write straight away, with your order number.
Wrong address or name?
Send us the order number and the right details. Once the parcel is with the carrier, we can no longer redirect it.
Different pack, colour or quantity?
Tell us what to change. If the order hasn’t shipped when we read your message, we change it and confirm by email.
Cancel the order
If it hasn’t shipped yet, we cancel it and refund it to your original payment method. Once it has shipped we can’t stop it, but our refund policy still applies when it arrives.
Damaged or wrong? We make it right.
Please tell us as soon as you open the parcel. Three steps:
- Send us your order number and one line on what is wrong: damaged, faulty, the wrong item or something missing. Use the form below, topic “Damaged, wrong or missing item”.
- Reply with one photo. We answer by email: reply with a photo of the item, and of the box if it was damaged in transit. Our form can’t take attachments.
- We make it right. We check your photo and tell you what happens next.
Please keep the item and the packaging until we have answered. Part of an order missing? Items can travel in separate parcels, each with its own shipping email. Refund policy: “Damages and issues”
Returns & refunds
Returns follow our published refund policy. In short, here is what it says today:
- Items must be unused, in the condition you received them and in their original packaging, with proof of purchase.
- Ask us first. Parcels sent back without a return request can’t be accepted.
- If your return is accepted, we send you a return label and instructions.
- Approved refunds go back to your original payment method within 10 business days. Your bank can take a little longer to show it.
- The policy excludes sale items and gift cards from returns.
- Shipping into the EU? You can cancel or return within 14 days, for any reason.
The time limit and every condition are in the policy itself. Read the refund policy
Arrived damaged or wrong? That is not a return: we make it right.
Payment & charges
Checkout runs on Shopify over an encrypted connection. Card payments are processed by Shopify, PayPal payments by PayPal. Your card number goes straight to them: we never see or store it.
Don’t recognise a charge?
- Search your inbox for “Order #”. The order confirmation shows the same date and amount.
- Check whether someone in your household used the card or a shared PayPal account.
- Still unsure? Send us the date, the amount and the email address you might have used, and we look it up. Never send your card number.
Please talk to us first. Write to us before you contact your bank or PayPal. A dispute takes weeks.
Amount a little different? If you paid in a currency other than your card’s, your bank converts it and may add its own fee.
Something else
Every message sent from this page comes straight to us. There is no chatbot. We reply by email, to the address you give.
A question before you buy? Tell us which product and what you would like to know: what is in the box, sizes, or whether it suits a gift. Ask about a product
Write to us
Send us a message
We reply by email, to the address you give.
These help us answer in one reply
- Your order number. It starts with # and is in your order confirmation email.
- What happened, in a sentence or two.
- Damaged or wrong item? Keep it and the packaging: we will ask for one photo.
One house, the same rules for every brand
Who you’re buying from
Merrikin
A small online house of brands at taplikeafairy.com. Run by a company registered in the United States.
Our brands, GeckoZoom, Peekabao, Baovent, Starflick, Icelet and Lapwell, each do one job, so each has its own name. One checkout, one place to ask and one set of policies for all of them.
Secure checkout
Shopify checkout, encrypted. Card details go to the payment provider, never to us.
Free tracked shipping
On every order, worldwide. The tracking link comes by email when it ships.
Shipping policyPublished policies
What every order follows, in writing: